Privacy Policy & Terms & Conditions

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Privacy Policy

1. Information We Collect

When you use our website or contact us, we may collect information such as your name, phone number, email address, appointment details and information that you voluntarily provide through contact or appointment forms.

We may also collect basic technical information such as browser type, device information, IP address and website usage information for security and website improvement.

2. How We Use Your Information

• To schedule and manage appointments.
• To respond to enquiries and requests.
• To contact you regarding appointments.
• To provide information about our healthcare services.
• To improve our website and patient experience.
• To maintain website security.
• To comply with applicable legal requirements.

3. Medical Information

If you voluntarily provide medical or health-related information through our website, contact forms or appointment requests, we may use it for purposes related to responding to your enquiry, appointment management or healthcare services.

Please do not submit highly sensitive medical information through general website forms unless specifically requested by the clinic.

4. Sharing of Information

We do not sell or rent your personal information. Your information may be shared with clinic staff, service providers supporting our website or communication systems, or authorities where required by applicable law.

5. Cookies

Our website may use cookies or similar technologies to improve functionality, understand website usage and enhance user experience. You can configure your browser to refuse or delete cookies.

6. Third-Party Services

Our website may contain links or integrations with third-party services such as Google Maps, WhatsApp, analytics services or other external websites. These third parties may have their own privacy policies and terms.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction. However, no electronic transmission or storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain records, resolve disputes and comply with legal obligations.

9. Your Rights

Subject to applicable law, you may contact us to:

• Request information about personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Withdraw consent where processing is based on consent.
• Raise concerns regarding the handling of your personal information.

10. Children's Privacy

Our website is not specifically directed at children. We do not knowingly collect personal information from children through the website for purposes unrelated to providing healthcare services.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

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Terms & Conditions

1. Website Information

The information provided on this website is intended for general informational and educational purposes. It includes information about orthopaedic services, treatments, conditions and healthcare services offered by the clinic.

The information provided on this website is not a substitute for professional medical consultation, diagnosis or treatment.

2. Medical Disclaimer

Every patient and medical condition is different. Information about treatments, procedures, recovery and expected outcomes is general in nature and may not apply to every individual.

A qualified medical professional should evaluate your individual condition before any treatment decision is made. Do not delay seeking medical attention because of information obtained from this website.

3. Appointments

Submitting an appointment request through the website does not necessarily confirm an appointment. The clinic may contact you to confirm the date and time. Appointment availability may change based on doctor schedules and clinical requirements.

4. Emergency Situations

This website is not an emergency medical service. If you are experiencing a medical emergency, contact the appropriate emergency medical service or visit the nearest emergency department.

5. Accuracy of Information

We make reasonable efforts to keep the information on this website accurate and current. However, medical knowledge, treatments, services, schedules and other information may change. We do not guarantee that every piece of information will always be complete, current or error-free.

6. External Links

The website may contain links to third-party websites and services, including mapping, communication and social media platforms. These links are provided for convenience. Roopesh Ortho Care & Speciality Clinic does not control and is not responsible for the content, availability or privacy practices of third-party websites.

7. Intellectual Property

Unless otherwise stated, the content of this website, including text, logos, images, graphics, website design, branding and layout, belongs to or is used by Roopesh Ortho Care & Speciality Clinic and may not be reproduced, copied, modified or distributed without appropriate permission.

8. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access. The website may occasionally be unavailable due to maintenance, technical problems, hosting issues or circumstances beyond our control.

9. Limitation of Liability

To the extent permitted by applicable law, Roopesh Ortho Care & Speciality Clinic shall not be responsible for losses or damages arising solely from reliance on general information published on this website. Medical treatment decisions should always be made after consultation with an appropriately qualified healthcare professional.

10. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be published on this page with a revised "Last Updated" date.

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